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Thanks for your interest in Risaya. We ensure to provide an excellent experience and learning to all our users. As with any online purchase experience, some terms and conditions govern the Refund Policy. When you purchase a program on Risaya, you agree to our Terms & Conditions and refund policy.

Our refund policy is as follows:

Once you purchase and make the required or partial payment, there will not be any changes or modifications to the same, nor will there be any refund.

Risaya reserves the right to postpone/cancel the course, change the structure of the course or change the list of speakers. If Risaya cancels the entire course, we'll refund 100% of the course fees to the SuB.Scriber.

Once the program begins, we will initiate no refund if the course timeline is extended.

We will issue no refund if the course commencement date is changed.

No refunds or credits will be available for participants who fail to attend the course.

There will be no refunds if the structure/content of the course is altered.

Risaya reserves the right to revise the terms & conditions of this policy without any prior notice.

The course is non-transferable.

The course cannot be transferred to others in case you are unable to take the course under any circumstances.

“By availing our Services and/or by providing your Information, you acknowledge and agree that Risaya shall have the right to collect your personal data and information. Further, you give your express consent for the use, processing, disclosure and transfer of your personal data as disclosed by you while availing our Services, including but not limited to your consent for processing your information as may be required in order to provide you the Services. Regardless of where you live, you consent to have your Information transferred, processed and stored in India.”

This website www.risaya.global, and the mobile application named “RISAYA” on Google Playstore and iOS App Store (“Website”) is owned and operated by Risaya Media Ventures Private Limited (“Company”), a company incorporated under the laws of India, and having its registered office at No.106/10-11-12, Amruthahalli, Bellary Road, Byatarayanapura, Bangalore – 560 092. The Company, through the Website, provides the products and services set out in [•] (“Services”)

For the purposes of this Privacy Policy (“Policy”), “we”, “our” and “us” shall mean the Company and “you” and “your”, shall mean you as a User (as defined below) of the Website. The capitalized terms that are used in this Policy but not defined herein shall have the same meaning as defined in the Terms of Use of the Website owned and operated by us.

This Policy covers our policies and practices regarding collection, use and disclosure of personal information we receive about you when you use our Services, or otherwise interact with us on the Website. This Policy does not apply to websites or the practices of companies that the Company does not own or control, or to individuals that the Company does not employ or manage, such as the third-party links on the Website and third parties who publish their content via the Services provided to the Users.

We hold the sincere belief that you should always know what data we collect from you, the purposes for which such data is used, and that you should have the ability to make informed decisions about what data you want to share with us. Therefore, we want to be fully transparent about: (i) how and why we collect, store, share and use your personal data through the various capacities in which you interact with us; and (ii) the rights that you have to determine the parameters of this interaction.

While we would strongly advise you to read the Policy in full, the following summary will give you a snapshot of the salient points covered herein:

• Your personal data relationship with the Company varies based on the capacity in which you interact with us/avail of our Services. You are most likely to be a person who is browsing our Website to avail our Services (“User”).
• Based on you being a User, the type of data we collect and the purpose for which we use is detailed in this Policy.
• This Policy is a part of and should be read in conjunction with Terms of Use of our Website. This Policy will clarify the rights available to you vis-à-vis the personal data you share with us.

If you have any queries or concerns with this Policy, please contact our Grievance Officer. Please use our Services or visit the Website, only if the terms of this Policy are acceptable to you.

1. USER INFORMATION AND HOW WE USE IT

1.1 We will collect the following information from a User of the Website:

1.1.1 Your IP Address;

1.1.2 Your location unless you deactivate location services in the relevant section of the Website;

1.1.3 The device you use to access the Website and its details (model, operating system etc.);

1.1.4 Cookies and web beacon data through a webview;

1.1.5 Your name, age, gender, phone number, photo, and e-mail address;

1.1.6 Your social media profile linked to your e-mail address, and other publicly available details; and

1.1.7 Your payment information to facilitate payments for Services sold to you on the Website.

1.2 The above information we collect from a User of the Website is used in order to help you register for and facilitate provision of our Services. We do not sell your personal information to third-party. We may use this data to filter and/or show age-appropriate content and advertisements.

1.3 We use the data from the device you access our Website to identify the login information. We also use the data provided by the User for the following purposes: (i) to enable you to make payments for our Services; We use a third-party service provider to manage payment processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of payment processing on our behalf; (ii) to process your requests, enquiries and complaints, customer services and related activities; (iii) to communicate existing or new offers, content, advertisements, surveys, key policies or other administrative information; (iv) to provide you with informative features and services that are developed by us from time to time; (v) for providing, testing, improving, or recommending the Services; (vi) for analytics and reviews to improve the Website and/or Services; (vii) to provide the Users a personalised experience; and/or (viii) to provide support to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law or anti-fraud activities/systems.

1.4 If you give us your consent, we may send you newsletters and e-mails to market other products and services that we may provide from time to time. You may opt out of our marketing emails by clicking on the ‘opt-out’ link provided in the emails. However, if you are a User availing any of our Services (“Customer”), we may send you non-marketing transactional emails about your account with us.

1.5 We collect personal data from you when you use the Website and result in providing, posting or uploading data on the Website, such as when you fill out a form, (e.g., with demographic data or other details), respond to a survey regarding our Services.

1.6 In case you do not provide us your personal data and the same material to the Services being provided by us, we may continue to provide the Services; however, their scope may be limited, less targeted and your ability to have a completely personalized experience of our Website may be limited.

2. COMPLIANCE WITH MINORS’ RIGHTS

2.1 If, in the process of rendering the Services, we happen need to collect personal data of minors, i.e., individuals under the age of 18, we will comply with all applicable laws, rules and regulations regarding protection of personal data of minors. However, we strongly advise that minors should seek the consent of their parents before providing any information about themselves, their parents, or other family members on our Website.

3. WHAT ARE THE COOKIES AND WEB BEACONS REFERRED TO ABOVE?

3.1 You can, at your option, choose to reject and remove cookies from our Website by changing your browser settings, which might affect how our Website works.

4. ANONYMISATION OF DATA

4.1 FOR THE AVOIDANCE OF ANY DOUBT, WE CLARIFY THAT IN THE EVENT WE ANONYMIZE AND AGGREGATE ANY DATA OR INFORMATION COLLECTED FROM YOU, WE WILL BE ENTITLED TO USE SUCH ANONYMIZED DATA OR INFORMATION FREELY, WITHOUT ANY RESTRICTIONS OTHER THAN THOSE SET OUT UNDER APPLICABLE LAW.

5. ACCESS, CORRECTION & DELETION

5.1 You may request access, correction or updation, and deletion of your data by contacting support. Kindly note that deletion of certain data or withdrawal of consent may lead to cancellation of your registration with us or your access to our Services. Further, no refund shall be provided due to such cancellation.

5.2 Based on technical feasibility and subject to suitable identity verification, we will provide you with access to all your personal and sensitive personal data that we maintain about you.

6. RETENTION OF PERSONAL INFORMATION

6.1 Your personal data will primarily be stored in electronic form. We may enter into agreement with third parties to collect, store, process your personal data but under full compliance with applicable laws. In the event, you have any telephonic interactions with our customer/client representatives, the call data may be recorded and stored on the cloud for training and quality purposes.

6.2 If you are a User, after you terminate your usage of our Services, we will delete your personal information to the extent required under applicable laws .

7. SECURITY OF YOUR PERSONAL INFORMATION

7.1 We implement industry-standard technical and organizational measures by using a variety of security technologies and procedures to help protect your data from unauthorized access, use, loss, destruction or disclosure. When and if we collect particularly sensitive data (such as a credit card number or your geo-location), it shall be: (i) in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and other applicable laws; and (ii) encrypted using mandated and standard cryptographic techniques.

8. TRANSFER OF INFORMATION

8.1 In the ordinary course of business, we may employ other companies and people to assist us in providing certain components of our Services in compliance with the provisions of this Policy. To do so, we may need to share your data with them.

8.2 Some of the examples of where we may sub-contract processing activities to third parties include but are not limited to — record keeping, data analysis, statistics, marketing assistance, processing payments, and providing customer service.

8.3 However, such shared data will be subject to restrictions similar to those set out herein.

9. USER CONTENT

9.1 In addition to the inclusions of User Content as defined in the Terms of Use, any reviews, stories, comments, messages, scribbles etc. posted, uploaded, conveyed or communicated by you becomes User Content. We may publish such User Content at our sole discretion. However, we are not responsible for any actions taken by third-parties with respect to such User Content. All User Content shall at all times be owned by and belong to the Company.

10. THIRD PARTY LINKS

10.1 We may display links to third-party websites or applications on our Website for advertising or providing you with relevant or targeted content. We will not be responsible for such third-party websites or applications if you choose to access them. If you provide any data to such website/application, please ensure you read their policies given that, in doing so, you will no longer be bound by the terms of this Policy.

10.2 We may receive data whenever you visit a third-party link through our Website which includes the date and time of your visit to the third-party website, the web address or URL, technical information about the IP address, browser and the operating system you use and, if you are a User, your username.

11. COMPELLED DISCLOSURE

11.1 In addition to the purposes set out in the Policy, we may disclose any data we collected or processed from you if it is required:

11.1.1 under applicable law or to respond to a legal process, such as a search warrant, court order, or subpoena;

11.1.2 to protect our safety, your safety or the safety of others or in the legitimate interest of any party in the context of national security, law enforcement, litigation, criminal investigation or to prevent death or imminent bodily harm;

11.1.3 in connection with legal proceedings brought against us, our officers, employees, affiliates, customers or vendors; or

11.1.4 when we enter into a business deal or negotiate a business deal, or our assets are merged or acquired by the other business entity, or during restructuring of business or re-organization, we may have to share information provided by you with the other business entities. However, the information shared will be protected by suitable confidentiality arrangements with such third parties.

12. SCOPE

12.1 This Privacy Policy only adheres to the applicable privacy laws of India.

13. PRIVACY POLICY UPDATES

13.1 This Privacy Policy may be updated from time to time. Such changes shall be effective immediately upon posting on the Website. If you are a User, we will notify you of any material changes required by law, but nevertheless, request you to periodically check the Website for updates.

14. GRIEVANCE OFFICER

14.1 The name and contact details of our Grievance Officer, who you may contact if you have any concerns, complaints or feedback pertaining to this Policy or your personal data, are as follows:

NAME: Madhavi NT

ADDRESS: 106/10-11-12, Bellary Road, Amruthahalli, Bangalore 560092

TELEPHONE: 8971514794

EMAIL: grievance@risaya.global

This Policy was last updated on [13th June 2023].